About Us
Clearer Audio are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Clearer Audio Ltd
17 Central Avenue
Rochford
Essex
SS4 3BQ
Phone: 01702 543981
Fax: 01702 543981
Email: enquiries@cleareraudio.com
VAT Reg. No. GB 835 3487 10
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have any problems then please contact us using the contact details above.
We accept all major credit and debit cards including: VISA, MasterCard, American Express, Maestro, VISA Electron and Solo. As all cables are hand-made to order your credit card will be charged after you have placed your order. You may also send your credit card information via telephone, fax or via standard mail.
Full details of our Terms and Conditions can be viewed click here. |
Shipping And Handling
Delivery within Mainland UK is free of charge for all orders regardless of value.
Delivery outside Mainland UK is subject to additional charges (depending upon country to be delivered to) although we do absorb the equivalent Mainland UK delivery costs. Delivery costs will be calculated automatically when you checkout.
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Delivery Schedule
Most orders are dispatched within 5-10 working days. During exceptionally busy times orders may take slightly longer.
Power-HUBs are usually dispatched within 10-15 working days. Silver-line, Silver-line Optimus and Silver-line Optimus Reference Speaker Cables are usually dispatched within 20 working days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders delivered to the UK or the European Union, 17.5% VAT is added. Orders delivered outside of the UK and European Union are VAT free. This will be calculated automatically when you checkout. |
Credit Card Security
Clearer Audio is certified by SafeBuy, a web retailed accreditation scheme dedicated to ensuring that all SafeBuy credited retailers adhere to a stringent
code of practice designed to safeguard the general consumer. SafeBuy is endorsed by governments Office of Fair Trading, the only web retailer accreditation scheme supported by the UK government.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
For further information about security please click here.
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Guarantee
All of our products come with a 60 Day Money Back Guarantee. Should you not be completely satisfied with your order or simply to wish to return any product(s) you can do so within 60 days from receipt for a full refund.
For full details of our 60 Day Money Back Guarantee please click here.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01702 543981 (International +44 01702 543981) or fax us on 01702 541870 or write to us at 17 Central Avenue Rochford Essex SS4 3BQ United Kingdom |
Privacy Policy
Clearer Audio do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for order fulfilment purposes
For full details of our privacy policy please click here.
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Returns Policy
You will be protected by our 60 Day Money Back Guarantee. For full details please click here.
In addition, your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
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