Refund & Cancellation Policy

1. We want you to be happy with the products you buy from us so we offer a 60 Day Money Back Guarantee so that you have the flexibility of being able to try our products in your own system, in the comfort of your own home. Should you not be happy with any product(s) for any reason, then simply return the product(s) within 60 days of the date of delivery, in original condition, with the original sales receipt, for a full refund.

2. You may cancel your order by giving us written notice (by letter or e-mail) of cancellation at any time up from the date of order placement to the end of the sixtieth day from the date of delivery. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. Please be aware that you may not be able to cancel an order for non standard cable lengths (any length not listed on our website) or products that have been custom made for you, if we have made them, or are in the process of making them.

3. Should you wish to return products to us you will have to bear the cost of return postage (with the exception to Section 7 of our Terms and Conditions where we will bear the cost of return postage) and ensure that there is sufficient insurance to cover any damage or loss which may be sustained in transit.

4. Our 60 Day Money Back Guarantee does not apply to non standard cable lengths (any length not listed on our website), custom made products or clearance products.

5. Products returned to us must be in as new condition. Any marks on the plugs, cable, heatshrink or any other area of the product will be assessed and costed for repair or replacement. This fee will be deducted from the total refund due to you.

6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

7. If after 10 working days from notification of your refund approval you haven’t received your refund, first check your bank account or credit card company again as it may take some time before your refund is officially posted. If you have done this and you still have not received your refund, please contact us at enquiries@cleareraudio.com

Last modified: 25 January 2015

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